Shipping policy
4.1 Shipping Overview
Grand Fit Studio aims to make order fulfillment straightforward and predictable.
Whether a customer is purchasing bath towels, bathroom mats, shower textiles, decorative fabric pieces, or other bathroom textile merchandise, we understand that customers want to know when an order will be processed, what shipping will cost, and what to do if a package is delayed.
This Shipping Policy explains our current shipping practices.
4.2 Shipping Charges
Our current shipping structure is:
| Order Merchandise Subtotal | Shipping Charge |
|---|---|
| $10.00 or more | FREE |
| Below $10.00 | $5.99 |
Unless otherwise stated, the $10 threshold is calculated based on the merchandise subtotal before applicable taxes and shipping charges.
Special promotions may modify these terms when clearly disclosed.
4.3 Processing Time
Most orders are expected to leave our fulfillment process within 1–3 business days after successful payment authorization.
Order processing may include:
- Payment verification.
- Inventory confirmation.
- Product selection.
- Quality and order review.
- Packaging.
- Shipping-label preparation.
- Handover to the carrier.
Business days generally exclude weekends and applicable U.S. holidays.
During periods of unusually high demand, holidays, promotional events, or operational disruptions, processing may require additional time.
4.4 Transit Time
After dispatch, standard delivery is generally estimated at 5–10 business days.
The combined planning window is therefore approximately 6–13 business days, although actual delivery may occur sooner or later.
Transit estimates are not guaranteed delivery dates unless specifically stated otherwise.
4.5 Tracking Information
Where carrier tracking is available, tracking information may be provided after an order has been dispatched.
Tracking may not become active immediately after a shipping label is generated. In some cases, several carrier scans may be required before the tracking page displays movement.
4.6 Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check:
- Street number.
- Street name.
- Apartment or unit number.
- City.
- State.
- ZIP code.
- Any building or delivery instructions required for successful delivery.
If an address error is discovered, contact [email protected] immediately.
We will make reasonable efforts to assist before dispatch, but an address change cannot be guaranteed once fulfillment or carrier transportation has begun.
4.7 Delays
Delivery can occasionally take longer because of:
- Severe weather.
- Carrier congestion.
- Holiday volume.
- Transportation disruptions.
- Natural disasters.
- Incorrect or incomplete address information.
- Regional service interruptions.
- Other circumstances outside our reasonable control.
A shipping estimate is therefore not a promise that a package will arrive on a particular calendar day.
4.8 Missing Packages
If tracking shows that a package was delivered but you cannot locate it, please check:
- Your normal delivery area.
- Mailroom or parcel locker.
- Building management.
- Household members.
- Nearby secure delivery locations.
- Carrier delivery notes.
If the package remains missing, contact us with the order number and tracking information.
We may review the carrier record and determine an appropriate resolution based on the circumstances and applicable law.
4.9 Damaged Packages
If a package arrives visibly damaged, customers should photograph the exterior packaging and merchandise before discarding packaging materials when reasonably possible.
Contact [email protected] with:
- Order number.
- Photographs.
- Description of the damage.
- Photographs of the shipping label where available.
This information can assist with fulfillment and carrier investigations.
4.10 Incorrect Merchandise
If the product received differs materially from the item ordered, contact us promptly.
We will review the order record and provide appropriate instructions under our Return and Refund Policy.
4.11 Split Shipments
Orders containing multiple items may occasionally arrive in separate packages.
Separate shipments may be used when products are processed from different inventory locations or become available at different times.
When tracking information is available, separate tracking numbers may be provided.
4.12 Shipping Contact
For questions concerning an order's shipping status:
HG FAMILY HEALTH CARE INC
Attn: Loulette Gerice Jodoin
2640 S University Dr, Apt 225
Davie, FL 33328
United States
Email: [email protected]