Refund policy

1.1 Our Commitment to Customers

At Grand Fit Studio, we understand that bathroom textiles are more than simple household accessories. Towels, bath linens, shower textiles, bathroom mats, fabric organizers, and related textile products become part of the everyday rhythm of a home. They are handled frequently, washed regularly, and expected to combine practicality, comfort, appearance, and durability.

We therefore want the purchasing experience at Grand Fit Studio to be clear from the moment an order is placed through the time a customer receives, evaluates, and uses the merchandise.

This Return and Refund Policy explains when a customer may request a return, how defective or incorrect merchandise is handled, how refunds are processed, and what customers should do when an order does not arrive as expected.

This policy applies to purchases made through https://www.grandfitstudio.online/ and is administered by HG FAMILY HEALTH CARE INC.

1.2 Standard Return Period

Customers may request a standard return within 30 calendar days after delivery.

To qualify for a standard return, merchandise should generally:

  • Be unused and unworn.
  • Be unwashed and free from laundering or chemical treatment.
  • Remain in its original condition.
  • Retain original tags, packaging, labels, or other included materials where applicable.
  • Not contain stains, odors, pet hair, cosmetic residue, or other signs of use.
  • Not have been altered, repaired, cut, dyed, embroidered, or otherwise modified.
  • Be identifiable as merchandise purchased through Grand Fit Studio.
  • Be returned in accordance with the instructions provided by our customer service team.

Because bathroom textiles can come into direct contact with skin and water and may be washed before use, maintaining the original condition of returned textile merchandise is particularly important.

1.3 Hygiene and Used Textile Products

For health, hygiene, and resale reasons, bathroom textile products that have been washed or materially used may generally not qualify for a change-of-mind return.

For example, a towel that has already been washed, a bath mat that has been placed on a bathroom floor, or textile merchandise that has absorbed water, detergent, fragrance, cosmetics, or other substances may not be eligible for a standard preference-based return.

This limitation does not prevent customers from asserting rights concerning defective, damaged, misrepresented, or incorrectly supplied merchandise.

1.4 Eligible Reasons for a Standard Return

Subject to the conditions above, a customer may generally request a return because:

  • The product is no longer wanted.
  • The customer selected the wrong size or style.
  • The customer ordered the wrong quantity.
  • The product does not suit the intended décor.
  • The customer changed their mind.
  • The customer ordered the product unintentionally.

Returns for these reasons are generally subject to the standard return requirements and customer-paid return shipping.

1.5 Damaged, Defective, or Incorrect Merchandise

We want every order to arrive ready for its intended household use.

If merchandise arrives with a significant manufacturing defect, visible shipping damage, substantial staining or tearing, missing components, or an incorrect item was shipped, please contact us promptly.

We recommend reporting these problems within 7 calendar days after delivery and providing photographs showing:

  1. The affected product.
  2. The packaging, if damage appears to have occurred during transit.
  3. The shipping label.
  4. Any visible defect or discrepancy.

The seven-day period is an administrative recommendation intended to allow efficient investigation. It is not intended to waive any consumer right that cannot lawfully be waived.

After reviewing the circumstances, we may provide an appropriate remedy, which may include:

  • A replacement.
  • A refund.
  • A return shipping arrangement.
  • A partial refund where legally and commercially appropriate.
  • Another reasonable resolution.

1.6 Return Authorization

Customers should contact [email protected] before sending merchandise back.

Please provide:

  • Full name.
  • Order number.
  • Date of purchase.
  • Product name or description.
  • Reason for return.
  • Photographs when the merchandise is defective, damaged, or incorrect.

Our customer service team will review the request and, when appropriate, provide return instructions.

Customers should not automatically mail merchandise to the business address unless specifically instructed to do so for that return.

1.7 Return Shipping Costs

For a standard return caused by personal preference, incorrect selection, or change of mind, the customer is generally responsible for the cost of return shipping.

For a confirmed defective, damaged, or incorrectly fulfilled order, HG FAMILY HEALTH CARE INC will provide reasonable return instructions or another appropriate remedy consistent with applicable law.

We recommend using a shipping method that provides tracking and proof of shipment. Grand Fit Studio is not responsible for merchandise that is lost in transit before it reaches the designated return destination.

1.8 Inspection of Returned Merchandise

Returned products may be inspected after receipt.

The inspection may consider:

  • Product condition.
  • Evidence of use or washing.
  • Original packaging.
  • Damage occurring after delivery.
  • Whether the merchandise corresponds to the original order.
  • Whether the stated reason for return is supported by the condition of the product.

If an item does not satisfy the applicable return requirements, we may decline the requested standard refund to the extent permitted by law.

1.9 Refunds

Once an approved return has been received and reviewed, the refund will generally be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days after the returned merchandise has been received and evaluated.

After we issue a refund, the actual posting time may vary depending on the payment processor, bank, credit-card issuer, or other financial institution.

Original shipping charges, if any, are generally not refundable for voluntary change-of-mind returns unless otherwise required by law or expressly stated at checkout.

1.10 Exchanges

Customers who need a different product should contact us before returning their merchandise.

An exchange may be available when:

  • The original product qualifies for return.
  • The requested replacement is available.
  • The product has not been washed or used.
  • The exchange can reasonably be processed through our fulfillment system.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

1.11 Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible after checkout.

We will make reasonable efforts to stop an order that has not yet entered fulfillment. Once merchandise has been packed or shipped, cancellation may no longer be possible, and the customer may need to follow the return procedure after delivery.

1.12 Refunds for Fulfillment Errors

If Grand Fit Studio ships the wrong product or materially fails to fulfill an order as confirmed, we will review the matter and provide an appropriate remedy.

Customers should not discard damaged packaging or merchandise before contacting us if the condition may be relevant to an investigation.

1.13 No Waiver of Legal Rights

Nothing in this policy is intended to remove or reduce a right or remedy that cannot lawfully be waived.

The policy is intended to establish practical procedures for ordinary online returns while preserving rights available under applicable Florida and federal law.

1.14 Return Contact Information

HG FAMILY HEALTH CARE INC
Attn: Loulette Gerice Jodoin
2640 S University Dr, Apt 225
Davie, FL 33328
United States

Email: [email protected]