Privacy policy

2.1 Introduction

Grand Fit Studio recognizes that online shopping requires customers to share information they reasonably expect to be handled responsibly.

This Privacy Policy explains how HG FAMILY HEALTH CARE INC collects, uses, stores, protects, and discloses information associated with visitors and customers of https://www.grandfitstudio.online/.

Our website sells bathroom textiles and related household textile merchandise. The information needed to fulfill an order may include names, addresses, payment-related information, and communications with our customer service team.

2.2 Information You Voluntarily Provide

Depending on how you interact with the website, you may provide:

  • Full name.
  • Billing address.
  • Shipping address.
  • Email address.
  • Telephone number, where requested.
  • Order information.
  • Product preferences.
  • Return and refund information.
  • Customer-service correspondence.
  • Information submitted through website forms.
  • Information included in a complaint or inquiry.

You should avoid sending unnecessary sensitive personal information through ordinary email.

2.3 Transaction Information

When you purchase bathroom textiles, we may maintain records concerning:

  • Products ordered.
  • Quantities.
  • Order value.
  • Order date.
  • Payment status.
  • Shipping information.
  • Tracking information where available.
  • Refunds and returns.
  • Customer service communications.

Payment card details may be handled by third-party payment processors. Depending on the checkout technology used by the website, complete payment credentials may not be stored directly by Grand Fit Studio.

2.4 Automatically Collected Information

When visitors access the website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Referring webpage.
  • Pages visited.
  • Approximate session duration.
  • Website interaction information.
  • Cookie identifiers.
  • Basic diagnostic and security information.

This information can help us understand website performance, detect technical problems, improve navigation, and protect the website from misuse.

2.5 Cookies and Similar Technologies

Grand Fit Studio or its service providers may use cookies, pixels, tags, local storage, or similar technologies.

These technologies may be used for:

  • Shopping-cart functionality.
  • Checkout continuity.
  • Website security.
  • Remembering preferences.
  • Performance monitoring.
  • Analytics.
  • Understanding visitor behavior.
  • Marketing measurement where applicable.

Visitors may control certain cookies through browser settings or available website preference tools.

Disabling certain cookies may interfere with shopping-cart, checkout, login, or other website functionality.

2.6 How We Use Personal Information

We may use personal information for purposes including:

Processing Orders

To confirm purchases, process transactions, prepare orders, communicate order status, and arrange delivery.

Customer Service

To answer questions, handle complaints, process returns, investigate damaged merchandise, and provide assistance.

Business Administration

To maintain financial, accounting, tax, transaction, and business records.

Security

To identify suspicious activity, prevent fraud, protect website infrastructure, and investigate unauthorized activity.

Website Improvement

To understand how customers interact with our website and improve the usability and performance of the online store.

Legal Compliance

To comply with applicable laws, regulations, lawful requests, subpoenas, court orders, or governmental requirements.

Communications

To send transactional messages, such as order confirmations and shipping notices, and, where permitted and appropriate, promotional communications.

2.7 Sharing Information With Service Providers

We may share necessary information with companies that assist in operating the website and fulfilling customer orders.

These service providers may include:

  • E-commerce platform providers.
  • Payment processors.
  • Shipping and delivery companies.
  • Fulfillment providers.
  • Website hosting providers.
  • Information technology providers.
  • Fraud-prevention services.
  • Customer-support systems.
  • Analytics providers.
  • Professional advisers.

We seek to limit information shared with service providers to what is reasonably necessary for the relevant business function.

2.8 Business Transfers

If HG FAMILY HEALTH CARE INC undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business event, customer information may be transferred as part of the transaction where legally permitted.

Any successor or acquiring party may become responsible for handling information according to applicable legal requirements.

2.9 Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No online service can guarantee absolute security. Internet communications can be exposed to risks outside the reasonable control of any website operator.

Florida Statutes §501.171 establishes requirements concerning the security of confidential personal information and breach notification obligations in applicable circumstances.

If a security incident occurs that triggers a legally required notification obligation, we will take the steps required by applicable law.

2.10 Data Retention

We generally retain information for as long as reasonably necessary for:

  • Order fulfillment.
  • Customer service.
  • Accounting and tax purposes.
  • Returns and refunds.
  • Fraud prevention.
  • Legal compliance.
  • Dispute resolution.
  • Protection of our legal rights.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable retention requirements.

2.11 Privacy Rights

Florida's statutory privacy framework includes the Florida Digital Bill of Rights, codified in Florida Statutes Chapter 501, Part V. The statutory framework addresses applicability, consumer rights, controller obligations, privacy notices, and other data-processing matters.

Whether particular statutory rights apply depends on the business, consumer, data, transaction, and statutory thresholds or exemptions.

Where applicable, customers may have rights concerning personal information, such as:

  • Requesting information about certain processing activities.
  • Requesting access to certain personal information.
  • Requesting correction of inaccurate information.
  • Requesting deletion where legally applicable.
  • Requesting information about disclosures or processing.
  • Exercising applicable opt-out rights.

To submit a privacy inquiry, contact:

[email protected]

Please use the subject line “Privacy Request.”

We may need to verify identity before responding to a request involving personal information.

2.12 Marketing Choices

Customers may opt out of promotional emails by following the unsubscribe instructions included in applicable marketing communications.

Opting out of promotional messages will not necessarily stop transactional communications necessary to complete an order, provide shipping information, process refunds, or respond to customer-service requests.

2.13 Third-Party Websites

Our website may contain links or integrations associated with third-party services.

Third-party websites have their own privacy practices. Grand Fit Studio does not control every external website and encourages users to review the applicable privacy policies before submitting information.

2.14 Changes to This Privacy Policy

We may update this Privacy Policy as our business, website technology, service providers, or legal obligations change.

The updated policy will be posted on the website with a revised effective date.

2.15 Privacy Contact

HG FAMILY HEALTH CARE INC
Attn: Loulette Gerice Jodoin
2640 S University Dr, Apt 225
Davie, FL 33328
United States
Email: [email protected]